Privacy Policy
Last updated: 20 September 2025
At Fresh Within™, operated under Rava Books Ltd, we are committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website fresh-within.com or purchase our products.
1. Information We Collect
When you interact with our website, we may collect the following information:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details.
- Order Information: Products purchased, order history, delivery preferences.
- Technical Data: IP address, browser type, device information, cookies, and usage data.
- Marketing Preferences: Your consent choices regarding newsletters and promotional content.
2. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders.
- To manage payments, refunds, and customer accounts.
- To provide customer service and support.
- To send you service-related updates (order confirmations, shipping updates).
- To send promotional offers (only if you consent).
- To comply with legal and tax obligations.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract: To fulfil your order.
- Legal obligation: To comply with accounting and tax requirements.
- Consent: For email marketing or promotional updates.
- Legitimate interest: To improve our services and protect against fraud.
4. Data Storage & Security
- Your personal data is stored securely on encrypted servers.
- We use SSL (Secure Socket Layer) certificates for website transactions.
- Payment details are processed via trusted third-party providers (e.g., PayPal, Stripe) and are never stored on our servers.
5. Sharing Your Information
We do not sell your personal data. We may share information only with:
- Payment processors (e.g., PayPal, Stripe).
- Shipping and logistics providers.
- Legal authorities if required by law.
6. Your Rights (GDPR)
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing at any time.
- Request transfer of your data to another provider.
- Lodge a complaint with the UK’s ICO (Information Commissioner’s Office) if you believe your rights have been violated.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookies via your browser settings.
8. Retention of Data
We retain personal data only as long as necessary:
- Order and tax records: up to 7 years (legal requirement).
- Marketing data: until you withdraw consent.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@fresh-within.com
- Company: Rava Books Ltd, United Kingdom